SHIPPING: Items are shipped via USPS Priority Mail, fully insured with delivery confirmation, to U.S.A. addresses only. Items usually ship within 1-4 business days (except for custom orders or special circumstances). We regret that we are unable to ship outside the U. S. A.
RETURNS: Happy customers are important! If you love your item, but need it altered (different necklace length or earring style, for examples), this can often be accommodated, but please contact us before returning the item. Note that some alterations will be an additional charge. If you are unsatisfied for any reason, please contact us WITHIN SEVEN DAYS of receipt of item. Items must be returned WITHIN FOURTEEN DAYS, in new UNWORN condition, properly packed and fully insured with tracking, before proceeding with your exchange or refund. Refund will be made for the item price and sales tax ONLY (no shipping charges or costs will be refunded). Please specify when returning the item whether you prefer a refund or exchange and how to contact you. Refunds will be initiated at our end within seven days of receipt of the returned item meeting the above conditions (actual processing of the refund to you may take additional time). If something happens later to your piece, please contact us (see “REPAIRS” below.)
PACKAGING: Jewelry is packaged in a recycled kraft paper covered gift box tied with eco-friendly hemp cord (cord color varies). Jewelry is wrapped carefully to ensure jewelry arrives safely. Jewelry is ready for gift-giving (no price tags inside the gift box). MULTIPLE ITEMS: Multiple items purchased at the same time are shipped together to save postage costs. Each item will be packaged in its own gift box.
JEWELRY MATERIALS and CARE: Gemstones are represented as accurately as possible. Any error regarding material used is unintentional, and any wish to obtain a refund on such grounds must follow the RETURNS conditions above. Natural stone beads may have surface imperfections, natural variations, and certain stones tend to have internal “fractures” which do not affect the stone’s use. Please do not expect them to be absolutely perfect, beads made from stone are often not, even at what is considered a high level of quality. Also note that beads can break if dropped or banged on a hard surface (such as tile or cement), and they shouldn’t be displayed long-term in direct sunlight. Many stone beads should be gently handwashed in lukewarm water with mild soap only if needed (no chemicals, cleaning machines, etc.) Stone jewelry is not recommended to be worn while swimming or bathing.
REPAIRS: If a piece suffers damage, please contact us. Many basic repairs are free (except for shipping both ways), more extensive repairs will require a fee due to amount of time and/or materials needed. At this time I repair my own work only.
OTHER JEWELRY INFO: Items are sized for (and intended for) adults. I do not make children’s jewelry. All items from smoke-free, pet-free studio.
BY PURCHASING JEWELRY FROM THIS SITE, YOU AGREE TO THE FOLLOWING: that you will only be entitled a refund under the RETURNS conditions above, and that you assume all risk in using the products sold here and will hold the seller harmless from any claim.